Experience:0 Years
Location:Pune
Compensation:Rupees 1,00,000 - 1,75,000
Education:
UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: IT-Hardware & Networking
Role:Fresher
Functional Area:IT-Support, Telecom, Hardware
Desired Candidate Profile
Service desk Profile requiring following skill set,
1. Excellent communication skills (verbal) as the client are from UK 2. Basic understnding in Networking (good to have)
3. Quick Learner
4. Tr acking of incidents and timely closure of tickets
1. Excellent communication skills (verbal) as the client are from UK 2. Basic understnding in Networking (good to have)
3. Quick Learner
4. Tr acking of incidents and timely closure of tickets
Job Description
• .Receiving and making calls / Monitor queues in Fast Service/ Monitor SHDS mailbox and Customer Liaison mailbox/
• Provide support to Service Centers and Suppliers / Chase and Escalate issues with Service Centers and Suppliers
• Action prioritized Incidents as per defined metrics and service level requirements.
• Update and Monitor incident details as per the defined norms and service level requirements.
• Make an initial assessment of Incidents, attempting to escalate/refer them to someone who can, based on defined metric and agreed service levels, action them
• .Keep Service Centers and Suppliers informed on incident status and progress as per defined norm or service level requirements.
• Contributing to problem identification by Identify repeating problems and escalating it to appropriate teams.
• Keep oneself updated on and implement latest process updates
• Identify Process Gaps and highlight the same to the Delivery Lead. Manage the quality of updates on Tools and also follow the right communication verbiage on calls.
Website: http://www.wipro.in
• Provide support to Service Centers and Suppliers / Chase and Escalate issues with Service Centers and Suppliers
• Action prioritized Incidents as per defined metrics and service level requirements.
• Update and Monitor incident details as per the defined norms and service level requirements.
• Make an initial assessment of Incidents, attempting to escalate/refer them to someone who can, based on defined metric and agreed service levels, action them
• .Keep Service Centers and Suppliers informed on incident status and progress as per defined norm or service level requirements.
• Contributing to problem identification by Identify repeating problems and escalating it to appropriate teams.
• Keep oneself updated on and implement latest process updates
• Identify Process Gaps and highlight the same to the Delivery Lead. Manage the quality of updates on Tools and also follow the right communication verbiage on calls.
Website: http://www.wipro.in
Executive Name: Prakruthi Vishwanath
Email Address: prakruthi.vishwanath@wipro.com
hi this is Rishikesh galande i have appeared for BE computer completed training in CCNA from seed infotech nullstop pune, also persuing course in system admin in redhat linux enterprise 6.0 from seed infotech iwill be glad if i will get a chance to be part for your firm.
ReplyDeleteemail id-rishirich021@gmail.com
phno-09762601241